Terms & Conditions
These Terms and Conditions (Terms) form part of the Agreement between Table and Plate ABN 22 071 521 860 (referred to as “Table & Plate”, “we” or “us”), and the Client engaging Table & Plate (referred to as “Client”, "Customer" or “you”), and collectively the Parties. You have requested the services as set out in our quote (services) for your event and/or function at a designated site (venue), and you agree and accept that our Services are provided to you on these Terms. You accept our quote and these terms by confirming by email that you accept the quote and paying any deposit, or balance, as set out in the quote, or making part or full payment for the services.
No documentation, correspondence, verbal agreement or conversation shall form part of, affect or modify any aspect of this Agreement unless accepted and confirmed by Table & Plate in writing.
All prices quoted are inclusive of applicable duties and are valid for a period of 2 weeks from the date of the quote unless stated otherwise above.
Prices quoted are subject to change without notice, based on increases in cost prices from suppliers, venues, fuel, parking, changes to government legislation regarding taxation and charges to business etc.
Table & Plate reserve the right to adjust the pricing in this quote if the costing of activities, catering and venues differ by more than 5% as at the date of the original quote. Additional charges apply where staff are required to travel outside the Perth Metropolitan area – these charges will be detailed on your quotation.
CONFIRMATION OF BOOKING
All quotes are subject to availability at the time of booking. Quotations are valid for a maximum 10 day period.
Any booking will automatically be cancelled at midnight of the quotation expiration date if a deposit, full payment, or purchase order is not received.
DEPOSITS & PAYMENTS
A minimum 50% deposit is required to confirm your booking. The balance is due 7 working days prior to the event date. If the booking is made with less than 7 working days prior to the event, the full balance is due upfront. Grazing Plate/Platter orders require full payment upfront.
Any additional charges (eg. Non return of equipment, extended staff hours, breakages, changes to delivery or travel distance etc) will be invoiced after the event. This invoice will be charged with the credit card details provided at the time of booking. If no credit card details are provided, the invoice will be required to be paid within 7 days.
All payments made via credit card will attract a surcharge of 2.5%. Amex is not currently available. Payments are excepted by Cash, Cheque and Direct Deposit also, but must be received in accordance with the confirmation of booking terms.
Penalties will be applied to all late payments of 10% of the outstanding value.
CANCELLATION & REFUNDS
Any cancellation of an event by the client must be notified in writing to Table & Plate as soon as possible. You may email email@example.com. Our cancellation policy is as follows:
A 50% deposit is required to reserve a date with us. All 50% deposits are non refundable. Once a date is reserved we may not be able to re book.
There is no refund on bookings cancelled/altered with less than 30 days prior to the booking date.
Where more than 30 days notice is provided, a 50% refund will be issued.
An administrative charge of $25 will apply when a booking is changed with less than 7 days’ notice.
It is the responsibility of the customer to provide banking details for the refund to be deposited into. This refund will be processed within 7 days of receiving the banking details. No cash refunds available.
Table & Plate reserves the right to alter or cancel, without prior notice, any of the arrangements relating directly or indirectly to an event, for any circumstances beyond the Table & Plate’s reasonable control. This includes the cancellation of an event itself. Table & Plate’s maximum liability is limited to a full refund of the booking costs. Table & Plate accepts no additional liability for travel costs, hotel costs, or any other additional costs incurred.
At all times we endeavour to ensure deliveries are either early or on time. Please note occasionally, due to un-foreseen events occurring such as bad weather or traffic, this can be difficult. Please bear in mind that we will always do our upmost to ensure all catering orders will still be delivered and that you will be notified of the delay as soon as practicable.
We can help organise any extra equipment you require for your event, however a minimum of 7 days notice is required. All equipment included is stated in the quote. Any damage to or loss of the provided equipment caused by the client will be charged accordingly and invoiced after the event.
Please note that any proposals and/or quote documents provided by Table & Plate remain the property of Table & Plate; it should not be used or disclosed to any third party without written consent. All information given in any literature produced by or on behalf of Table & Plate is given in good faith and is intended as a guide to services available and may be altered without notice to suit differing seasonal or other conditions. All information is correct at time of publish.
FEEDBACK AND COMPLAINTS
If there are any concerns during the function, please speak to any of our personnel at the function as soon as possible. Our personnel will seek to resolve your concerns quickly and effectively. Your feedback is important to us. If you have any feedback or questions about our services, please contact Natalia on 0419 399 125.